OVER the past year, there have been myriad stories in the press about airlines mistreating passengers. Last April David Dao, a passenger on a domestic United Airlines flight from Chicago to Louisville, was violently dragged off the plane to accommodate crew for another flight. This month United hit the headlines again when a Nigerian passenger accused it of racial discrimination after she was thrown off a flight. But among the sea of shocking headlines about how flight crews abuse passengers, it is easy to forget that the reverse occurs far more frequently.
A new study published earlier this month shows just how common the harassment of flight attendants by flyers is. The Association of Flight Attendants, the union representing American cabin crew, asked more than 3,500 flight attendants from 29 airlines about their experiences. In the past year alone, one-third of flight attendants said that they have experienced verbal sexual harassment by passengers and one-fifth said that they have experienced the physical...Continue reading